The most questions answered

A: The offshoring model involves building dedicated teams of developers that are an integral part of your business, whereas outsourcing is designed for projects when you can hire an external third-party to provide part-time resources to help you complete a project.

A: We build fully integrated, dedicated development teams in Mexico. The team, a value-adding extension of your existing workforce, will operate out of our offshore development center in Mexico City.

A: The minimum period we offer is 1 year.

A: Yes, we also provide all the resources you require to scale your team.

A: We work with mid-large companies. If you already have an existing Contact Center application and are looking to scale or gain access to skilled talent, then we are your partner of choice.

A: Our expertise is in Avaya Experience Portal and its add-on applications.
We deliver CTI integrations with the Avaya Aura Application Enablement Services and the Avaya Session Border Controller.
We can also deploy Avaya applications like Avaya Aura Communication Manager, Avaya Aura Session Manager, Avaya Call Management System .

A: Yes, we can work provide engineers and developers with expertise in other Contact Center solutions.

A: We set up your extended team in Mexico by establishing your local presence and handling legalities. Local taxes, payroll, social security, etc.

A: We handle all the recruitment and legal process.

A: We headhunt, evaluate, test and train. Only then we put the best candidate in front of you for final interview.

A: We do background and reference checks. (Other checks may be available upon request). All engineers are required to sign NDAs and data security declarations.

A: a. All our engineers are evaluated through a series of technical and non-technical tests to ensure your team has the best Avaya engineers in the industry.
If you are not happy with the performance of any developer, we will work with you to find the best outcome you are expecting.

A: We do provide everything which is required to do their daily job along with spacious workstations.

A: Yes, they are fully bilingual.

A: They will be required to provide a two-week notice as per their agreement and we will find a replacement at the earliest possible.

A: Mexico City is a Central Time zone. We are fully adaptable to the Pacific, Mountain and East time zones.